Shipping policy
Please read our shipping policy carefully to understand how we process and ship your orders.
Order Processing
- Orders are processed within 1-3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Delivery Times
- USA & Canada: 4-7 business days
- Europe: 4-7 business days
- Lebanon: 1-4 business days
- Other Regions: 5-10 business days
Shipping Costs
- We offer flat rate shipping on all orders.
- Free shipping is available during specific promotions based on a minimum order value.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- For assistance with tracking your order, please contact our support team.
Address Changes
- Changes to the shipping address are not allowed after 24 hours of placing your order.
- If an error is identified, please contact support within 24 hours to rectify the issue.
Returns Policy
- We offer a 30-day return policy for undamaged goods. Please refer to our Return Policy for full details.
International Shipping
- We ship worldwide. However, you may be required to pay customs duties or additional import fees as determined by your country.
- These charges are not imposed by Unmasked but by your local government. By purchasing from our website, you agree to these charges.
- Refused Deliveries: If you refuse delivery of your order due to customs or import fees, your package will be destroyed by local authorities, and no refund will be issued.
